Greetings,

We have an immediate opening for a L3/L2 Production Support Analyst – Banking & Capital Markets at Synechron in Pun e Role: L3/L2 Production Support Analyst – Banking & Capital Marke ts Experience: 7+ Yea rs Location: Pu ne Employment type: Full-ti me Domain: Investment Banki n g

About Compa ny: Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,500 professionals across around 60 offices in over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineeri ng. Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron Fin Labs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and Service Now, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or Linked In communi ty.

Synechron: Technology and AI Consulting for Busin ess Synechron is an innovative global consulting firm delivering industry-leading digital solutions to transform and empower business es.

Diversity, Equity, and Inclu sion

Synechron's Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportu nity. We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a robust team is to value individual differences.

So,



it doesn't matter where you're from or what you've had to do to get here – if you have the skills, enthusiasm, and drive to make your mark, we'll support you like we support each other. Choose a career with us and let's pursue innovation, toge ther.

Job Descr iption L3/L2 Production Support Analyst – Banking &

• Capital M arkets Role Ov erview The L3 Production Support Analyst is responsible for providing advanced technical and functional support for mission-critical trading, risk, payments, treasury, and capital markets applications. The role ensures system stability, rapid incident resolution, root cause analysis, and continuous improvement of production plat forms. This position operates within a 24x7 support model and collaborates with development, infrastructure, business stakeholders, and external ve ndors. Key Responsibi lities Production Incident Mana gement Act as Level 2/3 escalation point for high-severity (P1/P2) inci dents. Lead triage calls and drive resolution withi n SLA. Perform deep-dive troubleshooting across application, middleware, database, and infrastructure l ayers. Own post-incident RCA documentation and preventive action plans. Application &

• System S upport Support front-office, middle-office, and back-office sy stems. Monitor trade lifecycle flows (trade capture → validation → settlement → repor ting). Analyze trade breaks, reconciliation issues, settlement fai lures.



Provide data fixes in production (under governance and change con trol).

Technical

Troublesh ooting Strong hands-on debuggi ng in: Unix/Linux scr ipting SQL (Oracle / SQL Server / S ybase)Log analysis using any of tools like Splunk, Kibana, Dynatrace, App Dyn amics. Release &

• Change Mana gement Validate production deploy ments. Perform smoke testing post-re lease. Review impact analysis for production ch anges. Support weekend releases and major rol louts. Automation &

• Stability Engin eering Develop automation scripts for health checks and recurring i ssues. Identify repetitive incidents and implement permanent fixes. Improve monitoring coverage and alert t uning. Drive shift-left initiatives to reduce ticket vo lumes. Regulatory &

• Compliance Awa reness Ensure adherence to audit and compliance require ments. Support regulatory reporting sy stems. Maintain production controls aligned with banking pol icies.

Domain Knowledge Re quired Strong understandi ng of: Equities, Fixed Income, FX, Deriv atives Trade lifecycle mana gement Market data feeds SWIFT mes saging Risk &

• Pn L s ystems Reconciliation & settlement pro cesses Experience with platforms su ch as: Apex (preferred) / Murex / C alypso Trading OMS/EMS s ystems Treasury s ystems Core banking applic ations Required

Skills Tec hnical Unix /Linux SQL (complex joins, performance t uning)Microservices archit ecture Batch processing tools (Cont rol-M)Monitoring tools ITIL fra mework Soft

Skills Strong stakeholder communi cation Ability to handle high-pressure inc idents Leadership during bridge calls Clear RCA documen tation Preferred Expe rience7+ years in production s upport Experience in Capital Markets or Tier-1 banks Automation m indset

📌 /l2 Production Support Analyst – Banking & Capital Markets (Pune)
🏢 Synechron
📍 Pune