– Key Accounts Manager – E-Commerce &

• Quick Commerce /n Department: Sales / E-Commerce /n Designation: Key Accounts Manager – E-Commerce &

• Quick Commerce /n Location: Mumbai /n Reporting To: Head – Organized Trade Sales /n Experience: 5–8 Years /n Industry Preference: FMCG / Beauty &

• Personal Care / Consumer Goods /n Job Purpose /n The Key Accounts Manager – E-Commerce &

• Quick Commerce will be responsible for driving business growth, revenue, profitability and market share on certain set of key E-Commerce and Quick Commerce accounts along with other KAM. The role will manage strategic customer relationships, develop account plans, execute promotional strategies and ensure achievement of sales and business objectives. /n Key Responsibilities /n 1.

Key Account

Management /n /n

- Manage relationships with certain key E-Commerce and Quick Commerce platforms such as Amazon, Flipkart, Myntra, Nykaa, Blinkit, Zepto, Swiggy Instamart and other relevant platforms.

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- Develop and maintain strong relationships with platform category managers, account managers and commercial teams.

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- Prepare and execute annual and quarterly business plans for key accounts.

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- Drive account-wise revenue, profitability, assortment and growth targets.

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- Identify opportunities to increase market share, visibility and category penetration.

/n /n 2. Sales & Business Growth /n /n

- Achieve monthly, quarterly and annual sales targets across assigned accounts.

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- Develop strategies to drive GMV, net sales, orders, average order value and contribution margin.

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- Monitor account performance and identify gaps against business targets.

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- Develop new business opportunities, product launches and category expansion plans.

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- Drive growth through assortment expansion, pricing, promotions and improved visibility.

/n /n 3.

Quick Commerce

Management /n /n

- Develop and execute business plans for Quick Commerce platforms.

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- Monitor availability, fill rate, inventory, dark-store/store-level performance and assortment.

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- Work closely with platform teams to improve product visibility and discoverability.

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- Identify high-performing locations, SKUs and categories and optimize assortment accordingly.

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- Drive new product launches and expansion across cities and stores.

/n /n 4. Promotion & Trade Marketing /n /n

- Plan and execute platform-specific promotions, campaigns and visibility initiatives.

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- Manage promotional calendars in line with brand and business objectives.

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- Evaluate promotional ROI and ensure effective utilization of trade spends.

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- Coordinate with Marketing and Brand teams for campaigns, launches and platform activations.

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- Monitor competitor pricing, offers, promotions and visibility.

/n /n 5.

Marketplace

Operations /n /n

- Ensure timely listing and activation of new products/SKUs.

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- Monitor product content, images, descriptions, keywords and catalogue accuracy.

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- Track stock availability and coordinate with supply chain teams to minimize stock-outs.

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- Monitor pricing, discounts, margins and marketplace compliance.

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- Resolve operational issues related to orders, inventory, listings and account performance.

/n /n 6. Analytics & Business Reporting /n /n

- Analyse sales, revenue, margins, inventory, traffic, conversion and promotional performance.

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- Prepare regular MIS, dashboards and account-wise performance reports.

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- Use data and insights to identify growth opportunities and corrective actions.

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- Track key business KPIs and provide actionable recommendations to management.

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- Conduct competitor and category analysis across E-Commerce and Quick Commerce platforms.

/n /n 7. Cross-Functional Coordination /n /n

- Work closely with Marketing, Brand, Supply Chain, Finance, Customer Service and Product teams to achieve business objectives.

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- Coordinate with internal teams for forecasting, inventory planning and new product launches.

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- Ensure timely resolution of customer and operational issues.

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- Support business reviews and strategic planning with senior management.

/n /n Key Performance Indicators /n /n

- Revenue / GMV achievement

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- Net sales growth

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- Account-wise profitability and contribution margin

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- Market share and category growth

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- New customer / order growth

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- SKU and assortment expansion

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- Stock availability / fill rate

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- Promotion ROI

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- New product launch performance

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- Account receivables / payment adherence

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- Platform-wise business growth

/n /n Candidate Profile /n Education /n /n

- Graduate degree in any discipline.

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- MBA/PGDM in Marketing, Sales or Business Management preferred.

/n /n Experience /n /n

- 5–8 years of relevant experience in E-Commerce, Quick Commerce, Key Account Management or Modern Trade.

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- Experience in FMCG / Beauty & Personal Care / Consumer Goods will be preferred.

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- Robust experience managing major E-Commerce/Quick Commerce platforms.

/n /n Skills & Competencies /n /n

- Strong Key Account Management and negotiation skills.

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- Good understanding of E-Commerce and Quick Commerce business models.

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- Strong analytical and data interpretation skills.

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- Commercial acumen with a focus on revenue and profitability.

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- Strong communication and stakeholder management skills.

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- Good knowledge of Excel and business reporting tools.

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- Ability to manage multiple accounts and priorities independently.

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- Strong problem-solving and execution capabilities.

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- Understanding of digital marketing, performance marketing and marketplace promotions is an added advantage.

/n /n Preferred Exposure /n /n

- Amazon / Flipkart / Myntra / Nykaa

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- Blinkit / Zepto / Swiggy Instamart

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- FMCG / Beauty & Personal Care

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- Marketplace management

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- Quick Commerce operations

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- Trade promotions and commercial negotiations

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- Category management and digital sales analytics

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📌 Key Account Manager (Mumbai)
🏢 Cholayil Private
📍 Mumbai