We are looking for a proactive and customer-focused IT Desktop Support Engineer to support our corporate staff with their day-to-day IT needs. You will be the first point of contact for end-user technical issues and will own the IT side of employee onboarding and offboarding. This is a hands-on role ideal for someone early in their IT career who wants a clear path to grow into a specialised engineering role.

Excellent

English communication — both spoken and written — is mandatory for this role, as you will interact directly with corporate users every day. This role works an early shift, 4:00 AM to 1:00 PM IST.

Key Responsibilities •

End-User / Desktop Support:

Act as the first point of contact for corporate staff, resolving day-to-day IT issues across laptops, desktops, peripherals, and standard software. •

Ticket Management

Log, track, prioritise, and resolve support tickets within agreed SLAs; escalate complex issues to senior engineers and follow through to closure. •

Onboarding & Offboarding:

Own the IT side of joiner/mover/leaver (onboarding & offboarding) tickets — set up accounts, devices, and access so new hires are ready on day one, and securely revoke access and recover hardware when employees exit. •

Accounts & Access:

Handle basic user provisioning, password resets, and permissions in Microsoft 365 and Active Directory (under guidance). •

Software & Devices:

Install, configure, and update Windows/macOS systems and standard corporate applications; support email, printers, and collaboration tools. •

Basic Networking

Troubleshoot basic office Wi-Fi, VPN, and connectivity issues. •

Asset Support

Help maintain an accurate inventory of IT assets, licenses, and warranties. •

Documentation

Keep tickets updated clearly and contribute to internal how-to guides and knowledge base articles. Requirements & Qualifications

•

Communication (mandatory)





Excellent verbal and written English is a must — you must be able to explain technical issues clearly and patiently to non-technical users. •

Experience

3–6 years in desktop support, IT helpdesk, or end-user support. •

Hardware/Software

Hands-on troubleshooting of Windows and/or macOS and common corporate applications (MS Office / Microsoft 365). •

Cloud/Directory

Basic familiarity with Microsoft 365 and Active Directory user administration. •

Networking

Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN). •

Attitude

Customer-service mindset, patience, and strong problem-solving skills. •

Team Player (mandatory)

A genuine team player who collaborates well, shares knowledge, and supports teammates to get the job done. •

Shift

Willing and able to work the early morning shift (4:00 AM – 1:00 PM IST).

Certifications (preferred, not mandatory)

- CompTIA A+
- Microsoft 365 Fundamentals
- ITIL Foundation / CCNA (foundational)

Career Growth Path This is a role with a clear future. After 2–3 years of strong performance — and on completion of a defined skilled certification path — you will have the opportunity to be promoted into a specialised role such as System Administrator, Network Engineer, Cyber Security Engineer, or another position aligned with your strengths and interests.

What GG Offers •

Training Budget

A dedicated training budget to help you upskill and grow in your career. •

Paid Certifications

Professional certifications fully funded by Galaxy Guard. •

Mentoring

One-on-one mentoring from experienced, veteran engineers. •

Clear Promotion Path

A structured certification path with a promotion on successful completion. •

Project Exposure

Placement on live project work to build hands-on, real-world experience. •

Team Culture

A collaborative, supportive team environment where people help each other succeed.

📌 IT Support Specialist (West Bengal)
🏢 GG IT Services
📍 West Bengal