Roles & Responsibilities

- Provide technical support to international customers through email, chat, and voice channels.

- Troubleshoot and resolve technical issues within defined SLAs.

- Diagnose hardware, software, system, and connectivity-related issues.

- Analyze customer-reported problems and provide appropriate technical solutions.

- Escalate complex or unresolved issues to relevant technical teams.

- Maintain accurate records of customer interactions, issues, and resolutions.

- Follow troubleshooting procedures, knowledge-base articles, and support processes.

- Coordinate with internal engineering and product teams to resolve technical issues.

- Ensure a high level of customer satisfaction through professional and timely support.

- Handle international customers across different time zones and maintain effective communication.





- Participate in shift-based support as required.

- Contribute to knowledge sharing and continuous improvement of support processes.

Candidate Requirements

- 1+ years of experience in International Technical Support / Technical Support / IT Support.

- Solid troubleshooting and problem-solving skills.

- Excellent verbal and written communication skills.

- Experience supporting international customers is preferred.

- Good understanding of hardware, software, networking, and operating systems.

- Strong customer-service orientation.

- Ability to work in rotational/night shifts as per business requirements.

- Good team-player skills.

📌 International Technical Support (Bengaluru)
🏢 Msys Softsol
📍 Bengaluru