Company: Client of Cheers India( Job Ginex)

Location: Noida

Process: International Voice & Chat

Role: Customer Service Associate

Employment Type: Full-Time

Job Summary

We are hiring Customer Service Associates for our International Voice & Chat Process in Noida. The selected candidates will be responsible for handling international customers, resolving their queries, and delivering excellent customer service through voice or chat channels.

Key Responsibilities

1. Handle customer queries through international voice calls and live chat.
2. Understand customer concerns and provide accurate and timely solutions.
3. Maintain skilled communication with international customers.
4. Follow defined process guidelines, quality standards and compliance requirements.
5. Maintain accurate customer and interaction records.
6.



Achieve assigned quality, productivity and customer satisfaction targets.
7. Escalate complex issues to the appropriate team when required.

Eligibility & Skills

1. Education: Graduate / Undergraduate.
2. Experience: Minimum 6 months in BPO, International Voice, Chat or Customer Service preferred.
3. Excellent English communication skills.
4. Good interpersonal and customer-handling skills.
5. Strong problem-solving and active-listening abilities.
6. For Chat Process: good typing speed, grammar and written English.
7. Comfortable working in rotational / night shifts.

📌 International Chet Process (India)
🏢 Cheer India
📍 India