Responsibilities

- Contacting existing customers as well as prospective customers

- Obtaining customer information and other relevant data

- Asking questions to the customer and understanding their need

- Resolving customer queries and issues related to the products and service

- Handle inbound and outbound calls

- Leverage Tele-calling to generate leads and conversions.

- Work on LeadSquared CRM and telecalling tools like 3CX for day-to-day tasks.

- Initiate outbound calls to existing users for lead generation for trial booking.

- Conducted outbound calls to qualify leads, as well as followed up with reminder calls.

- Conduct a CNA (customer need assessment) for every lead.

Requirements

- Prior experience in Pre-Sales or Telecalling is preferred (min 6 months)

- Clear,



concise, and effective written and oral communication skills.

- Empathy towards customers and understanding their needs.

- Learning mindset and the right attitude to adapt in a fast-paced, performance-driven setting.

- Ability to multitask and manage tasks effectively.

- Ability to ask the right questions and qualify a customer's needs.

- Understand the regional nuances of the designated market

- Understanding the Sales metrics and numbers.

- The candidate should be comfortable working rotational shifts if required.

📌 International BPO Executive (Bengaluru)
🏢 Kadtech HR Solutions
📍 Bengaluru