Job Title: IT Support Executive

nLocation: Hyderabad

nDepartment: Group IT

nOn-Premises Network Management

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- Provide Level 1 & Level 2 IT support for end-users across desktops, laptops, printers, and mobile devices.
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- Install, configure, and troubleshoot Windows operating systems and business applications.
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- Manage user accounts, password resets, and access permissions in Microsoft 365 and Active Directory/Entra ID
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- Administer Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive, and SharePoint
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- Handle user onboarding/offboarding, mailbox management, license assignment, and distribution groups
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- Monitor and troubleshoot Microsoft 365 service-related issues
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- Support network connectivity, VPN, Wi-Fi, and basic LAN/WAN troubleshooting
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- Maintain IT asset inventory and documentation.
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- Coordinate with vendors and escalate issues when required
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- Ensure compliance with IT security policies and best practices
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nNetworking

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- Solid knowledge of Windows 10/11 and Microsoft Office applications.
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- Hands-on experience with Microsoft 365 Administration (Exchange Online,



Teams, SharePoint, OneDrive, Entra ID)
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- Basic knowledge of networking, DNS, DHCP, TCP/IP, and VPN technologies.
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- Experience with ticketing systems and remote support tools.
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- Good troubleshooting, communication, and documentation skills.
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- Knowledge of Azure Administration, Intune, and endpoint management is an added advantage
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nOperating Systems & Tools

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- Windows OS and Mac administration knowledge.
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- Microsoft Cloud Technologies
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- IT Service Desk/Ticketing Systems
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nQualification & Experience:

nMinimum Qualification:

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- Bachelor's Degree/Diploma in IT, Computer Science, or related field
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nRelevant certifications preferred:

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- Microsoft certifications (MS-900, MD-102, AZ-900) are preferred
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nMINIMUM EXPERIENCE:

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- 2+ Years of Experience supporting hybrid environments (On-Premises AD and Microsoft 365)
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- Hands-on expertise in supporting and troubleshooting end-user devices and peripherals
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📌 Information Technology Help Desk Support (Hyderabad)
🏢 Latinem Private
📍 Hyderabad