About the Role

We are looking for a COE professional with strong exposure to Performance Management and HR Operations to drive key people processes and enhance employee experience.

The role will primarily focus on end-to-end PMS ownership , along with HR operations, employee lifecycle management, HR technology, analytics, and process improvement. The ideal candidate should be comfortable working with business leaders, managers, and employees and have a strong process and data-oriented approach.

Key Responsibilities

1. Performance Management System (PMS) – Primary Responsibility

- Own and drive the complete PMS cycle including goal setting, performance reviews, mid-year reviews, year-end evaluations, ratings, calibration, and closure .
- Partner with managers and employees to ensure timely completion and effective adoption of PMS.
- Coordinate performance calibration and ensure consistency and transparency in the performance evaluation process.
- Generate PMS dashboards, reports, and insights for leadership.
- Identify gaps and continuously improve the PMS framework and processes.

2. HR Operations & Employee Lifecycle

- Design, implement, and continuously improve HR processes, policies, SOPs, and workflows.
- Manage the complete employee lifecycle including onboarding, confirmation, transfers, promotions, and exits .
- Ensure effective execution of HR processes within defined SLAs.

3. Employee Experience & Engagement

- Manage background verification and joining processes to deliver a seamless employee experience.
- Drive employee engagement and recognition initiatives.




- Continuously improve onboarding and offboarding processes based on employee feedback and data.

4. HR Technology, Data & Analytics

- Maintain accurate HRIS data and drive automation and digitization of HR processes.
- Develop HR dashboards and people analytics covering headcount, attrition, hiring, PMS, and productivity .
- Support manpower planning, budgeting, and HR MIS for leadership.

5. Payroll, Benefits & Compliance – Added Advantage

- Exposure to payroll, employee benefits, statutory compliance, and related HR operations will be an added advantage.

Candidate Profile

- 4–7 years of experience in HR Operations, HR COE, Performance Management, or a similar role.
- Strong hands-on experience in PMS / Performance Management is preferred.
- Candidates from Tier 1 / Tier 2 colleges Only.
- Experience in Tech Startups, Fintech, Insurtech, BFSI , or other fast-paced environments preferred.
- Solid analytical, process management, stakeholder management, and communication skills.
- Comfortable working with HRIS, HR dashboards, MIS, and people analytics.
- Ability to manage multiple HR processes with high ownership and attention to detail.

Key Success Metrics

- PMS Excellence: 100% timely completion of PMS cycles, including goal setting, reviews, ratings, calibration, and closure.
- Operational Excellence: ≥95% SLA adherence across HR processes and employee requests.
- Employee Experience: Strong onboarding and offboarding CSAT/NPS scores.
- Data & Automation: 100% HRIS accuracy with measurable reduction in manual effort through automation.
- Business Insights: Timely and accurate manpower budgets, headcount reporting, PMS dashboards, and people analytics for leadership.

📌 HR COE-PMS & HR Operations (Mumbai)
🏢 Ace Recruitment u0026 Placement Consultants
📍 Mumbai