Fulltime Bangalore, Onsite

Reports to: Founder

The Role

Support is where a student decides whether MyYogaTeacher is part of their life for the next five years, not just the next five classes. You will define what concierge-level care looks like at our scale, build the team and systems to deliver it, and help students stay on their yoga journey long before they ever think about leaving.

This is a founder-level trust role: the mandate and the access to build something genuinely great.

About MyYogaTeacher

MyYogaTeacher connects qualified yoga and fitness teachers from India with customers globally for personalized 1-on-1 live video sessions.

- 300,000+ customers across the US, UK, Canada, Europe, Australia, Singapore, UAE, and more
- 400,000+ five-star reviews, 95% session satisfaction rate
- 450+ highly qualified teachers on the platform

- Headquartered in California, operations based in Bangalore

Our customers come to us managing pain, rebuilding health, or working through stress. Yoga becomes part of how they take care of themselves, and support is how we honour that.

A great interaction should feel like a knowledgeable friend picked up the phone, not a ticket getting resolved. A student should stay because the experience genuinely helps them, and because we noticed and reached out before they ever thought about leaving.

What You'll Own

Support & Retention Operations

- Raise the bar on escalation handling, so quality holds across every rep and every shift
- Close the gaps in 24/7 shift coverage

- Build the SOPs and training that let quality scale independent of tenure or memory
- Get a clear, evidence-based view of why students actually cancel, and fix what that reveals

Team Leadership

- Directly manage Support and Retention as one unified team, hiring for empathy and coaching for ownership
- Run regular 1-on-1s, give specific feedback, and build transparent growth paths for each person

- Personally handle the toughest escalations, so the team sees the standard you expect

Systems & Metrics

- Own the metrics that matter: resolution quality, response time, renewal rate, student sentiment etc

- Partner with Product and Engineering to fix root causes, not just symptoms
- Build the retention playbook: pre-renewal outreach, pause-and-reactivation flows, and how cancellation signals get surfaced and acted on before a student churns
- Be the voice of the customer to the Founder and to Product, backed by data

Who You Are

- 8 to 10 years in customer support or customer success, with meaningful time at a startup
- You have built a support process from scratch at least once, and know the difference between building on a clean slate and rebuilding under pressure

- 3+ years managing teams of 10 or more
- A genuine customer service mindset: your first instinct is to understand the person's situation before offering a solution




- Comfortable being hands-on.

You will still personally work the hardest escalations, not just review dashboards

- Sharp with data: comfortable defining metrics and using evidence to challenge assumptions, including your own team's
- Clear, structured communicator, since you report directly to the Founder

- Energized by ambiguity and the work of building something from an imperfect starting point

Work Setup

Bangalore, On-site. As the senior-most person in this function, you set the standard for availability and coverage, including stepping in personally when the team needs it.

What We Offer

- Competitive compensation, based on experience
- ESOPs, equity participation as the company grows
- Direct reporting line to the Founder

- Ownership of a combined team scaling from 12 to 20 in the near term
- Health and wellness benefits
- A culture that values ownership and evidence over process for its own sake

Our Culture at MyYogaTeacher

- Empathy & Respect: We nurture a people-first environment where everyone is heard, valued, and supported. Mutual respect and empathy drive our communication and decisions.

- Ownership & Accountability: We empower individuals to take initiative, make decisions, and own their work. You'll thrive here if you're self-driven and believe in delivering impact with integrity.
- Continuous Learning: We foster a growth mindset and encourage constant learning, upskilling, and open knowledge sharing.

Mistakes are seen as stepping stones, not setbacks.

- Collaboration & Transparency: We believe in working together, not in silos. Our flat hierarchy ensures transparency, open conversations, and fast decision-making.

- Well-being & Balance: As a wellness-centered brand, we walk the talk — promoting a healthy work-life balance, flexible work policies, and wellness benefits to support our team's physical and mental health.

About us

MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Yoga and fitness teachers from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

- - Over 200,000 happy customers.
- Over 230,000 5 star reviews.
- Over 150 Highly qualified teachers on the platform.




- 95% of sessions are being completed with 5-star rating.

Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness teaching worldwide. To learn more about us, visit About Us.

Our mission

Improve physical and mental well being of the entire planet.

Our commitments to each other

- Genuine care for our customers: Be nice and gentle with the customer. Listen to them before responding. Work on making every interaction a positive one for our customers. E.g. if a customer is not happy with a session and wants a refund - we should accept that they are not happy and give them a refund. E.g. The customer did not like a particular session, even though we think it was great - we should accept customers judgement and try and understand what we can do better to meet customer's expectations and not waste time trying to change the customer's judgement.
- Have fun: We have fun while working. We celebrate our co-workers and celebrate every large and small victory with each other.
- Respect for the each other: We respect each other as individuals. This means:
- Professionalism: We respect and treat each other as professionals. We help everybody grow, train and develop in order to achieve their full potential.
- Autonomy: Respect everybody's opinions and their ability to make decisions.
- Individual worth: Everybody has inherent worth. We do not label or typecast. We give everybody a chance to grow.
- Affirmation: We affirm positives in each person.
- Frugality: We are frugal in terms of spending money. We do not splurge on things that do not have a direct impact on making customers happy. We are wise with spending our resources.
- Hiring well: Hiring is a key function of the company. We focus, train and reward hiring well to ensure that we give hiring the utmost importance.
- Encouraging risk-taking: We embrace failure as an important part of learning. We realize that big projects require iterations and in such cases, we don't let perfection be the enemy of getting started. If we learned something new by executing fast, taking risk and failing, we are growing. We need not be afraid of failure. Risk taking, executing fast and failing fast is far better. Failure to learn is the biggest negative outcome.
- Understanding the value of time: We are focussed on moving quick as time is the ultimate limited resource. We are always trying to find ways to speed up learning and to reduce time for tasks by planning, collaborating and communicating better.

If you share our values and our enthusiasm for empowering the world, we'd love to review your application! Ready to apply?

If you feel like you have the skills and if you feel inspired by our big mission, we would love to review your application.

📌 Head of Support: Support & Retention Operations (Bengaluru)
🏢 MyYogaTeacher
📍 Bengaluru