Lead || US Healthcare || Chennai Location /n /n Work Location: ELCOT Shollingnallur, Chennai /n Designation: Sr.
Quality Team
Leader (US Healthcare) /n Experience: 6 - 9 years (Team Handling Experience is a must) /n Shift: US Shift Timings /n /n JOB SUMMARY /n /n This position is responsible for day-to-day management of the staff in support of (HCL Client’s) healthcare business operations overseeing all Quality related activities. In addition, this position is responsible for identifying, recommending, and implementing process & system solutions with a focus on a great customer experience and a cost-effective, high-performing operation. /n /n Roles and Responsibilities /n /n /n
- Manage day-to-day Quality operations and directs the team responsible for Quality control activities
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- Manage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfaction
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- Ensure quality and efficiency measures are met within the team and in accordance with service level agreements
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- Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirements
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- Establish and maintain effective work procedures
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- Review and ensure process follow internal policy requirements and external regulations.
- Interface and coordinate with various stakeholders
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- Mentor the Green/Yellow belt projects and drive continues improvements
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- Be a single point of contact for Quality errors and plot action plans to improve performance
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- ISO preparations and understanding of ISO requirements for Audit readiness
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- Positive understanding of Quality principles & QC tools and apply as need arises.
/n /n /n EDUCATION/EXPERIENCE /n /n
- Bachelor’s degree in any stream (may substitute two years of relevant experience per one year of required education)
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- 3 years of relevant work experience-: Healthcare RCM (BPO) experience will be preferred with good communication.
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- 3 years of experience in line audit, of which minimum 2yrs supervising quality auditors (higher years of experience for higher bands)
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- Experience in managing customer relationship thru Review calls, reporting and calibration for the portfolio responsible for.
/n /n /n SKILLS AND COMPETENCIES /n /n
- Six sigma green belt/Black belt certification to drive continues improvement across all Projects responsible for
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- Exceptional leadership skills, including the ability to manage through a shared vision and path to success
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- Ability to create, communicate and manage SLA metrics that support operational targets
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- Excellent problem-solving skills and ability to use good judgment to make decisions
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- Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
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- Strong analytical skills and desire to research problems to seek resolution
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- 2+yrs of experience in team management, including performance monitoring and mentoring team members.
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- Exceptional verbal and written communication skills
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- Exceptional customer service abilities to handle difficult customers
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- Proficiency in Microsoft Office suite
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- Strong time management and organizational skills
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- Understanding customer needs and requirements to develop effective quality control processes.
/n /n NOTE: We are looking for candidates with prior experience in Healthcare Quality Analysis (AR Denial Management). If you don't have relevant experience in this field, please do not apply. /n
📌 HCLTech || Immediate Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location (Coimbatore)
🏢 HCLTech
📍 Coimbatore
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