HCLTech is Hiring for OTC Collection, Dispute, Cash app Process with SAP Tool Experience Chennai

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nInterview Location: HCL Tech Tower 4 Elcot Sez Chennai

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nInterview Date: 12 Sept 2026

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nInterview Time: 9:30 AM 1:30 PM

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nWork Location: Chennai (Sholinganallur)

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nHR SPOC: Harish K

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nExperience Required: 2-8 Years (only eligible)

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nNote: Irrelevant exp cannot be hired (Freshers Not Eligible)

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nShift: US Shift

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nAbout the Role

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nWe are seeking a highly motivated OTC Collections, Dispute Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

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nResponsibilities

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- Make outbound collection, Dispute calls to customers regarding overdue invoices and outstanding balances.
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- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
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- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
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- Investigate and resolve payment delays, disputes, and deduction issues.
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- Maintain accurate documentation of all customer interactions in ERP/collection tools.
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- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
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- Meet collection targets, DSO goals, and productivity metrics.
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- Escalate high-risk delinquent accounts as per defined procedures.
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- Provide excellent customer service while maintaining a professional collection approach.
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- Ensure compliance with company policies and client-specific requirements.
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nQualifications

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- 2-8 years of experience in OTC Collections / Accounts Receivable.
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nRequired Skills

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- Strong experience in international voice process (inbound and outbound calling).
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- Excellent verbal and written communication skills in English.
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- Valuable negotiation and customer handling skills.
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- Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
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- Ability to work with ERP systems such as SAP, or similar platforms.
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- Strong analytical and problem-solving abilities.
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- Proficiency in Microsoft Excel and Outlook.
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nPreferred Skills

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- Experience in handling customer disputes and negotiations.
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nEqual Opportunity Statement

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nHCLTech is committed to diversity and inclusivity in the workplace.

📌 HCLTech is Hiring for OTC Collection, Dispute, Cash apps | Chennai (Tamil Nadu)
🏢 HCLTech
📍 Tamil Nadu