Position: Guest Relations Executive

Location: Chennai

Experience: 3–5 Years

Industry Preference: Hospitality / Hotels / Customer Service

Role Overview

We are looking for a pleasant, professional, and customer-focused Guest Relations Executive to manage and enhance the experience of guests and visitors at our organization.

The ideal candidate should have excellent communication skills in English, a professional and presentable personality, and preferably have experience in the Hospitality industry.

Key Roles & Responsibilities

Guest & Visitor Management

- Welcome and assist guests, visitors, clients, and senior management in a professional manner.
- Ensure a warm, pleasant, and seamless experience for all guests and visitors.
- Manage visitor appointments, registrations, and coordination with internal teams.
- Guide visitors to the appropriate meeting rooms or departments.

Front Office & Reception Management

- Manage the reception and front office area efficiently.
- Handle incoming calls and direct them to the appropriate departments.
- Maintain visitor records and ensure adherence to visitor management procedures.
- Ensure the reception and guest areas are always well maintained and presentable.

Guest Coordination

- Coordinate meeting arrangements, refreshments, and other guest requirements.
- Support senior management and teams in handling VIP guests and important visitors.
- Coordinate with Administration, Facilities, Security,



and other departments for smooth guest management.

Communication & Service Excellence

- Handle guest queries and requests promptly and professionally.
- Maintain a high standard of customer service and hospitality.
- Address visitor concerns and coordinate timely resolution.
- Ensure professional communication and etiquette at all times.

Desired Candidate Profile

- 3–5 years of experience in Guest Relations, Front Office, Hospitality, or Customer Service.
- Candidates from the Hospitality / Hotel industry will be preferred.
- Excellent verbal and written communication skills in English.
- Pleasant personality with a skilled and presentable appearance.
- Strong interpersonal and customer service skills.
- Ability to handle guests, visitors, and senior stakeholders professionally.
- Good coordination and organizational skills.
- Ability to work independently and manage multiple responsibilities.

Key Competencies

- Guest Relations & Hospitality
- Visitor Management
- Front Office Management
- Excellent English Communication
- Customer Service
- Professional Etiquette
- Stakeholder Coordination
- Interpersonal Skills
- Presentable & Professional Personality

Location: Chennai

Experience: 3–5 Years

Preferred Industry: Hospitality / Hotel Industry

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Benefits

- Provident Fund

Work Location: In person

📌 Guest Relations Executive (Chennai)
🏢 Refex Industries
📍 Chennai