About The Role

We are seeking an experienced qualified to lead the Service function for a large automobile dealership. The role requires strong leadership, customer focus, and proven expertise in managing service operations and profitability.

Desired Profile

- Minimum 15 years of experience in Vehicle Service, with at least 3 years in a leadership role.

- Qualification: BE/B.Tech/AMIE/Diploma in Mechanical/Automobile Engineering.

- Strong team‑building, networking, and interpersonal skills.

- Digital orientation and familiarity with modern business practices.

- Mandatory experience with Commercial Segment Vehicles.

- Analytical ability to evaluate financial and operational performance.

Key Responsibilities

- Drive workshop profitability and ensure customer satisfaction.

- Prepare and monitor action plans to achieve financial targets.

- Oversee workshop operations, vehicle flow, and turnaround time.

- Lead customer retention programs and service quality initiatives.

- Provide guidance to regional service teams and manage overall P&L.;

- Liaise with OEM service officials and conduct periodic process audits.

- Authorize disposal of scrap, used oil, and hazardous waste per compliance.

- Monitor creditors and debtors within approved limits.





- Ensure effective deployment and utilization of assets.

Key Result Areas

- Workshop profitability

- Customer satisfaction

- Employee satisfaction and productivity

- Vehicle turnaround time

Behavioural Attributes

- Customer orientation

- Result orientation

- Problem solving and decision making

- Initiative and objection handling

- Strong communication and negotiation skills

- Effective team handling and interpersonal skills

Knowledge & Skills

- Business forecasting and budgeting for service departments

- Data analysis and corrective action planning

- Training, development, and motivation of employees

- CRM/DMS understanding

- Proficiency in MS Office

Skills: oem service,data analysis,vehicle flow,corrective action planning,service quality,planning budgeting & forecasting,customer satisfaction,customer retention strategies,overall p&l;,commercial vehicles,budgeting,vehicle service,budgeting & forecasting,workshop operations,service,business forecasting,commercial segment vehicles,operational performance,turnaround time,financial performance,customer retention,automobile dealership,crm/dms,financial targets

📌 General Manager Service (Automobile Dealership) - JG (Chennai)
🏢 IAssess Consultants
📍 Chennai