Posted Date: 09 Sep 2026

Function/Business Area: Engineering & Technology

Location: Mumbai

Job Responsibilities

1. Define and monitor KPI`s for HSI Service
2. Measure and monitor service outage and service degradation
3. Analyse by building correlation with inputs from various data sources like device, network, content and origin server to proactively monitor customer experience.
4. Take input to cross-functional teams for enhancing service experience.
5. Work with the Analytics and Automation team for creating dashboards.
6. Conduct audits of the process through the lifecycle journey of the customer and monitor experience.
7. Work closely with the analytics team to create a current set of KPI`s for improving customer experience.
8.



Use probes and tools to analyse user and platform behaviour and suggest improvements in performance.
9. Ensure adherence to standard operating processes to achieve end objectives.

Education Requirement B.E / B. Tech / BS / M.E. / M.Tech / MS degree in any discipline.

Experience Requirement 8 - 15 years.

Skills & Competencies

1. Knowledge of video technologies such as MPEG TS, HLS, DASH CMAF, etc.
2. Analytical Skills.
3. Communication and Interpersonal skills.
4. Team handling skills.
5. Ownership mindset.

Please update your profile and upload your resume to apply.

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