Your day to day

- Be the warm welcome that kicks off a memorable guest experience

- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

- Handle cash and credit transactions

- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

- Take pride in your appearance and place as a brand ambassador

- Always know what events and activities are on the day’s schedule

- Jump into other ad-hoc duties when your colleagues need your help

What We Need From You

- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

- Your problem-solving skills will turn issues into opportunities so every guest leaves with excellent memories

- Fluency in the local language - extra language skills would be great, but not essential

- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

- Flexibility - night, weekend and holiday shifts are all part of the job

- You’ll have a high school diploma or qualification. A college or university degree would be a bonus,



but not essential

- Experience - ideally you’ll have spent at least one year in a front desk or guest service position

- Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

How do I deliver this ?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What We Offer

- 5-day work week

- On-duty meals

- Medical insurance & ESIC (as applicable)

- Learning & development opportunities

- Employee stay and F&B; discount across IHG hotels (as applicable)

- Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

📌 Front Office Guest Service Associate - Holiday Inn Express Gurgaon Sector 50 (Gurugram)
🏢 IHG Hotels u0026amp; Resorts
📍 Gurugram