– Front Desk & Client Relations Executive

Position: Front Desk & Client Relations Executive

Industry: Wellness & Fitness

Location: Borivali West, Mumbai

Employment Type: Full-Time

About the Role

We are looking for a friendly, organized, and customer-focused Front Desk & Client Relations Executive to manage the day-to-day front desk operations of our wellness studio. The studio offers Pilates, Yoga, Functional Training, Physiotherapy, Sauna, Ice Bath, and Hydrocolon Therapy.

The candidate will be responsible for creating a welcoming client experience while efficiently managing appointments, client data, queries, and basic sales activities.

Key Responsibilities

*Front Desk & Client Management

- Welcome and assist clients and visitors at the studio.
- Handle client check-ins, appointments, and general front desk operations.
- Answer calls, WhatsApp messages, and client enquiries professionally.
- Explain available services, packages, memberships, and studio facilities.
- Coordinate with trainers, therapists, and other staff to ensure smooth client experience.

*Scheduling & Operations
- Manage and maintain daily schedules for Pilates, Yoga, Functional Training, Physiotherapy, and wellness services.
- Schedule, reschedule, and cancel client appointments as required.
- Coordinate availability of trainers, therapists, and wellness facilities.
- Ensure the front desk and reception area remains organized.

*Data & Administration
- Maintain accurate client records, attendance, appointments, and package details.
- Update and maintain the studio's customer database/CRM.




- Track package usage, renewals, follow-ups, and pending appointments.
- Prepare basic daily/weekly reports related to attendance, enquiries, and sales.

*Sales & Client Follow-ups
- Respond to enquiries and convert potential clients into bookings or memberships.
- Follow up with leads and existing clients regarding packages and renewals.
- Introduce clients to relevant studio services based on their requirements.
- Support promotional campaigns and sales initiatives.
- Assist in achieving monthly sales and revenue targets.

Skills & Qualifications
- Graduate (preferred) or undergraduate (can also apply) with good communication skills.
- Prior experience in front desk, customer service, hospitality, fitness, wellness, or sales is preferred.
- Good verbal and written communication skills.
- Comfortable using
- ⁠WhatsApp, Excel/Google Sheets, and basic computer applications
- Strong organizational and multitasking abilities.
- Friendly, professional, and confident personality.
- Ability to handle clients and enquiries patiently and effectively.
- Sales-oriented approach with a focus on client satisfaction.

Key Attributes

Customer Service Communication Organization Scheduling Data Management Sales Follow-ups Team Coordination

Salary: 20,000 - 30,000 per month, based on experience and suitability.

Working Hours: Split shift or afternoon/evening shift, depending on studio requirements.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Versatile schedule
- Paid sick time

Work Location: In person

📌 Front Desk & Client Relations Executive (Borivali)
🏢 Samyah Wellness
📍 Borivali