Location- Pune | Baner (Work From Office)

Requirements-

Need 50+ wpm typing speed

Good english communication

Graduate (Any stream)

Good if you have E-Commerce knowledge

Salary- 25000-50000 (Based on skills/experience)

Company Description StarNova Technologies is a technology solutions company that helps businesses improve efficiency, security, and scalability through modern digital solutions. The organization specializes in business process automation, custom SaaS products, managed IT services, cloud technologies, and cybersecurity.

StarNova also offers IT consulting, UI/UX design, and agentic AI solutions to support digital transformation and long-term growth. The company works with clients across industries, focusing on practical, scalable, and business-driven technology outcomes. Team members are encouraged to contribute to innovation while supporting organizations in streamlining operations and strengthening their technology environment.

Role Description The Email/Chat Process Executive will handle customer inquiries and support requests primarily through email and chat channels, ensuring timely, accurate, and courteous responses. Day-to-day responsibilities include resolving customer issues, providing product and service information, documenting interactions in internal systems, and escalating complex cases to appropriate teams.

The role also involves following standard operating procedures, maintaining service-level agreements,



and contributing to continuous improvement of communication templates and workflows. This is a full-time, on-site position based in the Pune/Pimpri-Chinchwad area, requiring close collaboration with cross-functional teams and supervisors to deliver consistent, high-quality customer support.

Qualifications

- Strong written communication skills in English, with the ability to compose clear, professional responses via email and chat.
- Customer service skills, including active listening, empathy, problem-solving, and maintaining a calm, qualified tone in high-volume environments.
- Basic technical proficiency, including comfort using ticketing or CRM tools, office productivity software, and web-based communication platforms.
- Attention to detail for accurate data entry, documentation of interactions, and adherence to process, quality, and compliance guidelines.
- Time management and organizational skills to handle multiple conversations, prioritize tasks, and meet response-time and performance targets.
- Ability to work on-site in the Pune/Pimpri-Chinchwad area and collaborate effectively in a team-based environment.
- Prior experience in email/chat support, call center operations, or customer support roles is an advantage but not mandatory.
- Minimum educational qualification: high school diploma; a degree in any discipline is preferred.
- Willingness to learn about StarNova’s services and adapt to new tools, processes, and performance expectations.

📌 Email/Chat Process Executive (Pune)
🏢 StarNova Technologies
📍 Pune