Omni Ayurveda is looking for an experienced and result-oriented E-Commerce Manager to manage and grow our online business across the Omni Ayurveda website, marketplaces and other digital sales channels.

The candidate will be responsible for the complete e-commerce lifecycle — product listing, pricing, inventory, order management, marketplace operations, promotions, customer experience, analytics and revenue growth.

The ideal candidate should have hands-on experience with D2C, healthcare/wellness, Ayurveda, FMCG or consumer products.

Key Responsibilities1. E-Commerce Operations

- Manage day-to-day operations of the Omni Ayurveda online store.
- Manage product listings, descriptions, images, pricing, offers and inventory.
- Ensure products are correctly categorized and optimized for search.
- Monitor orders, cancellations, returns, refunds and customer complaints.
- Coordinate with warehouse and logistics teams for timely order processing and delivery.
- Monitor RTO, NDR and delivery performance.

1. Marketplace Management

- Manage products and sales across platforms such as:
- Amazon
- Flipkart
- Meesho
- 1mg / healthcare marketplaces
- Other relevant marketplaces
- Create and optimize marketplace listings.
- Monitor marketplace sales, rankings, reviews and ratings.
- Manage marketplace promotions, deals and campaigns.
- Coordinate with marketplace support teams to resolve operational issues.

1. Website Management

- Manage the Omni Ayurveda e-commerce website.
- Improve product pages, landing pages and conversion funnels.
- Coordinate with developers for website improvements and bug fixes.
- Monitor website traffic, conversion rate, average order value and abandoned carts.
- Implement upselling, cross-selling and bundle strategies.

1.



Revenue & Sales Growth

- Develop strategies to increase online revenue and profitability.
- Set monthly and quarterly e-commerce sales targets.
- Analyze product-wise sales and identify high-performing products.
- Identify opportunities for current products, bundles and offers.
- Improve AOV, conversion rate, repeat purchases and customer lifetime value.

1. Digital Marketing Coordination

- Work closely with the performance marketing team for Meta and Google campaigns.
- Provide creative and product requirements for advertising campaigns.
- Analyze campaign performance from an e-commerce perspective.
- Develop offers and landing pages based on campaign objectives.
- Coordinate with the creative team for banners, product creatives and promotional campaigns.

1. CRM & Customer Retention

- Develop strategies for repeat purchases and customer retention.
- Coordinate WhatsApp, SMS, email and other CRM campaigns.
- Create customer segmentation based on purchase behavior.
- Implement abandoned-cart and repeat-purchase campaigns.
- Monitor customer feedback and identify opportunities to improve customer experience.

1. Inventory & Product Management

- Monitor stock levels and coordinate replenishment.
- Maintain accurate product information and SKU data.
- Identify slow-moving and fast-moving products.
- Coordinate with procurement and warehouse teams.




- Ensure products are available across key sales channels.

1. Analytics & Reporting

Prepare regular reports covering:
- Daily/weekly/monthly sales
- Revenue and order volume
- Product-wise sales
- Website conversion rate
- Average Order Value (AOV)
- Customer acquisition cost (CAC)
- Return/RTO percentage
- Marketplace performance
- Advertising performance
- Gross margin and contribution margin
- Repeat customer percentage

Key KPIs
- Monthly online revenue
- Order volume
- Website conversion rate
- Average Order Value
- Gross margin
- Repeat purchase rate
- RTO/return percentage
- Marketplace growth
- Product availability
- Customer satisfaction
- Overall e-commerce profitability

Required Skills
- Strong understanding of D2C e-commerce operations.
- Experience with Shopify/WooCommerce or similar platforms.
- Experience managing Amazon/Flipkart/Meesho or other marketplaces.
- Knowledge of Google Analytics/GA4 and e-commerce analytics.
- Understanding of Meta Ads and Google Ads.
- Good knowledge of Excel/Google Sheets.
- Understanding of inventory and order management systems.
- Strong analytical and problem-solving skills.
- Good communication and coordination skills.

Preferred Experience 2–5 years of experience in:

- E-commerce
- D2C brands
- Healthcare / Ayurveda / Wellness
- FMCG
- Consumer products
- Marketplace management

Experience with healthcare, Ayurveda or nutraceutical products will be an added advantage.

Qualification

Graduate in any discipline.

MBA in Marketing/E-Commerce or relevant certification will be an advantage.

Pay: ₹17,718.93 - ₹55,062.76 per month

Benefits

- Provident Fund

Work Location: In person

📌 E-Commerce Manager (Noida)
🏢 Omni Ayurveda
📍 Noida