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We are having opening for

E-Commerce Chat, Email & Voice Support Executive US Process

Working Days: Monday satruday

Job Timing: 9 :30 AM to 6 :30 PM

Position / DesignationE-Commerce Chat, Email & Voice

Support Executive US Process

QualificationGraduation is mandatory Any stream. Years of ExperienceMinimum 1 year of customer support experience is required. Chat,

Email, Voice, E-commerce or International Customer Support will be preferred Permanent / Contract (If contract, period ?)Permanent Full TimeOffice / Remote / Hybrid Nyati Emporius, Baner, PuneNumber of post1GenderMale / FemaleAnnual CTC / Salary35,000 50,000 per monthSelection Process1st Round : HR Interview

2Nd Round : Communication & Typing Assessment

3rd Round : Client Interview Job Role & Responsibility

- Handle customer queries through Chat and Email Support.
- Assist US customers with product, order, delivery, payment and purchase-related queries.
- Resolve customer concerns professionally and efficiently.
- Handle voice interactions whenever required.
- Provide accurate, transparent and customer-friendly information.
- Handle multiple customer interactions while maintaining service quality.
- Maintain accurate customer and interaction records in the CRM.
- Follow company SOPs,



quality standards and client-specific guidelines. Escalate complex issues to the appropriate team when required.
- Ensure a high standard of customer experience and customer satisfaction.
- Meet defined productivity, quality and performance targets.

Skills Important factor during the selection process.

Candidates should be confident in:

- Speaking professionally with US customers
- Understanding customer queries and requirements
- Communicating clearly and confidently over voice
- Writing professional email and chat responses
- Handling difficult customer situations calmly
- Maintaining a professional and customer-friendly tone Strong English communication skills will be an

Typing Requirement Minimum typing speed: 45+ WPM Candidates should have good typing speed along with accuracy and the ability to respond quickly during live customer interactions.Good to Have Candidates with experience in any of the following areas will be preferred:

- E-Commerce Customer Support
- International Customer Support
- US Process
- Chat Support
- Email Support
- Voice Support
- Customer Service
- Order / Delivery Support
- Retail or E-Commerce Operations

Joining DateNeed Immediate to 1 Month

📌 E Commerce Chat, Email & Voice Support Executive US Process Pune
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