You will be responsible for driving current customer acquisition through inside sales. Your primary focus will be on building and managing a high-performing sales engine, implementing scalable sales processes and leveraging technology to maximise lead conversion rates. You must be results-driven, possess strong data orientation, and have a track record of successfully building and managing inside sales processes.

Responsibilities

- Ownership of

- New Customer Acquisition

- Performance Management of Team
- Lead Conversion Metrics & Lead Journey Efficiency
- Operation Metrics of OB Contact Center
- Total Cost Per Customer Acquired
- Responsible for Enabling Tools & Technology & New Age technology

- Dialer / CRM

- BOT Efficiency
- MIS & Analytics
- Integration & usage of multiple communication channels like calls, WhatsApp etc




- Build and execute Process to drive efficiency in Execution

- Team Management
- Hire for Relevant Skills,
- Train to Break Zero Fast
- Retain a team of high calibre people
- Drive Productivity of TL / Advisors

Skill Sets / Requirements:

- Strong understanding of inside sales operations, including lead generation, lead nurturing, and sales process optimization.
- Good at Operation excellence of a sales processes,
- High Adoption and Adaptability of ever changing ecosystem BOT / AI / New Training
- High achievement orientation. Takes full ownership of activities and outcomes
- Data-oriented mindset with proficiency in using analytics tools

- Relevant Experience
- 8+ years in Telesales Process, 3+ as Manager

📌 DGM / Sr. Manager - Inside Sales (Noida)
🏢 Busy Infotech
📍 Noida