Key Responsibilities :

- Monitoring &
- Incident Response: Monitor platform health via Grafana IRM, CloudWatch; respond to alerts within SLA
- Cloud &
- Infrastructure: Manage AWS infrastructure (EC2, ASG, EBS, Lambda, VPC); administer Linux &
- Windows servers
- VoIP &
- Contact Center: Troubleshoot VoIP (SIP/H.323), SBCs, IVR/Contact Center platforms (Avaya, Cisco, Genesys)
- Application Support: Provide application/product support for Cyara SaaS (CloudBroker, CEN, Web, RMQ)
- Automation &
- AI: Leverage AI-assisted tools for log analysis, triage recommendations, and predictive alerting
- Cost Monitoring: Track AWS spend via Cost Explorer; identify right-sizing and savings opportunities
- Documentation: Maintain SOPs, RCA documents, runbooks; improve monitoring and alerting workflows
- Communication: Coordinate with Customer Support teams and provide transparent, structured incident updates
- Shift Pattern: 24x7 rotational shifts (nights, weekends, holidays)

Technical Skills :

1. AWS Cloud :

- EC2, ASG, EBS, ELB, Lambda, VPC, Route53, CloudWatch, IAM, S3, Cost Explorer

2. OS &





- Servers :
- Linux (Ubuntu/CentOS/RHEL), Windows Server, MSSQL basics

3. VoIP &

- Telecoms :
- SIP, H.323, RTP, SBC management, Wireshark, carrier coordination

4.

Contact

Center :

- IVR platforms (Avaya, Cisco, Genesys), call flows, agent routing

5. Networking :

- TCP/IP, DNS, DHCP, SMTP, BGP, routing/switching fundamentals

6. Monitoring :

- Grafana IRM, CloudWatch, Sumologic, Splunk, PagerDuty

7. Automation:

- Bash, Python, PowerShell
- Terraform/Packer/Chef (exposure)

8. ITSM :

- Incident, Change, &
- Problem Management
- RCA documentation

Qualifications :

- Bachelor's in CS, IT, or related field
- 1 - 3 years in NOC/Application Support/Infrastructure Operations

Nice to Have :

- AWS certifications (Cloud Practitioner / SA Associate / SysOps)
- Containerization (Docker, ECS/EKS) and CI/CD pipelines
- AIOps/ML-driven operations tools
- Message queuing (RabbitMQ, Kafka)

📌 Cyara - NOC Engineer - Application Support (India)
🏢 Cyara Operations
📍 India