Handle inbound and outbound customer calls. Explain broadband/ISP plans, offers, upgrades, and services to customers. Generate and follow up on leads for current broadband connections. Handle customer queries, complaints, and service-related issues professionally.

Follow up with customers regarding payments, renewals, and pending requests. Maintain proper records of customer calls, leads, and follow-ups. Coordinate with the technical/network team for customer complaints when required.

Achieve assigned sales, calling, and customer-service targets. Provide excellent customer service and maintain professional communication.

Required

SkillsGood communication skills in Hindi Telugu, English . Good convincing and customer-handling skills. Telecalling, sales, or BPO experience preferred. Basic computer and CRM knowledge. Good listening and follow-up skills. Positive attitude and target-oriented approach. Ability to handle customers politely and professionally.

📌 Customer Support Executive (Hyderabad)
🏢 Infonet Online Solutions Private
📍 Hyderabad