About the Role The Customer Support Associate role involves handling customer queries through live chat and taking 1:1 voice calls to support customer experience (non technical calls — you will not be giving any professional advice, solely customer support), engaging directly with customers to resolve issues, answer questions, and provide a smooth support experience across both channels.

We are looking for someone confident, articulate, and customer-obsessed to join our team on a contractual basis. This role supports a UK-based process and requires someone who can handle both chat and voice interactions with equal ease, while staying polite, calm, and solution-focused, even in high-pressure situations.

Full training will be provided, so candidates who are quick learners and eager to grow in a customer support role are encouraged to apply.

If you have excellent English communication skills, a professional phone/chat manner, and enjoy helping customers, we'd love to hear from you.

Key Responsibilities

- Handle customer queries through live chat and take 1:1 voice calls to support customer experience (non technical calls you will not be giving any professional advice, solely customer support), ensuring a seamless experience across both channels
- Respond to customer questions, concerns, and complaints promptly, professionally, and empathetically
- Maintain a calm, polite, and patient tone at all times, including with frustrated or upset customers




- Accurately document all customer interactions, issues, and resolutions
- Meet and exceed key performance metrics such as CSAT (Customer Satisfaction), AHT (Average Handling Time), and FCR (First Call Resolution)
- Escalate complex or unresolved issues to the appropriate team/department in a timely manner
- Multitask effectively to manage multiple chat conversations while maintaining quality and accuracy
- Stay updated on product/service knowledge, company policies, and process changes
- Adhere strictly to shift timings and attendance requirements

Required Qualifications & Skills

- Education:Relevant Bachelor's degree
- Experience: 1–2 years in a customer support role (chat and voice process)
- Communication: Top-notch spoken and written English, clear, articulate, and grammatically accurate
- Soft Skills: Polite, calm, patient, and empathetic under pressure
- Solid active listening and problem-solving skills
- Ability to work independently in a remote setup with minimal supervision
- Good typing speed and accuracy for chat support

Remote Work Requirements

- Laptop/desktop with a stable internet connection (minimum speed as specified by IT team)
- Quiet, distraction-free workspace suitable for taking calls
- Backup power/internet solution preferred for uninterrupted shift coverage

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Work from home

Experience:
- Customer support: 1 year (Required)

Work Location: Remote

📌 Customer Support Associate (India)
🏢 UK JOBS INSIDER
📍 India