Daily planning and scheduling of orders at the regional level towards achieving 100% deliveries ● Monitor customer payment on daily basis and make necessary plan for collection ● Daily/weekly payment reminders to customer from system generated overdue reports ● Address old payment and other issues and do the necessary reconciliation to ensure all accounts are explicit and up to date ● Ensure customer pays on time and every time as par agreed terms of agreement ● Customer scheduling at least 24 hrs in advance and ensure payment accordingly, to avoid DO over ride ● Provide necessary feed back to KAM on customer requirements and expectations from time to time. ● Ensure customer receives all invoices on time at the correct place and take necessary actions ● Receive weekly Production vs. Dispatch (PvD) inputs for dispatch planning and check with production for product availability in line with PvD inputs.



● Supervise the dispatch plan execution process by dispatchers and guide them in timely execution of the same. ● Establish and maintain with Sales, on a daily basis, a priority list of installations to be delivered in case of product or significant resource shortage. ● Ensure all invoicing at the distribution centre is done. Trading dispatch data to be maintained separately. ● Oversee the invoicing process and timely delivery of the invoices to customers at the regional level. ● Oversee delivery of daily reports – dispatch report, sale report, Trip debrief report - to all concerned. ● Prepare and deliver Monthly Key Performance Indicators (KPI) report for the region to the Senior Distribution Officer. ● Customer survey

📌 Customer Support Desk (Chakan)
🏢 Air Liquide
📍 Chakan