Key Responsibilities

Customer Success & Onboarding Take ownership of Assistly customers after technical implementation is completed. Conduct post-implementation onboarding and help customers understand billing, invoicing, and ongoing operational processes . Serve as a point of contact for customer billing and account-related questions. Coordinate with Sales, Technology, and Finance teams to resolve customer issues. Follow up proactively with customers and help ensure a positive ongoing SaaS customer experience.

Finance & Business Operations Support billing, invoicing, payment tracking, and basic accounting activities. Review and process employee and corporate sales expense reimbursements . Respond to employee questions regarding timesheets, expenses, and operational processes .

Calculate and track sales commissions and incentive payouts based on approved compensation plans. Maintain accurate records, trackers, reconciliations, and supporting documentation. Assist with other day-to-day finance and business operations activities.

What We're Looking For Bachelor's degree in





Commerce, Accounting, Finance, Business Administration, or a related field . 2–4 years of experience , preferably within a

B2B SaaS or technology company . Experience in

SaaS customer onboarding, customer success, billing, finance operations, or business operations is strongly preferred. Excellent spoken and written English communication skills , with confidence interacting directly with U.S.-based customers. Ability to clearly explain billing, invoices, processes, and basic financial information to customers. Good understanding of accounting fundamentals, invoicing, expenses, reconciliations, and commissions. Solid

Excel/Google Sheets skills and attention to detail. Experience with

CRM, billing, accounting, or SaaS platforms is a plus. Strong ownership, organization, follow-through, and problem-solving skills. Must be comfortable working a night shift aligned with U.S. business hours .

📌 Customer Success & Operations Associate - Night shift (Hyderabad)
🏢 Assistly | Senior Care Software
📍 Hyderabad