Role & responsibilities

- Manage relationships with customers and act as their primary point of contact.
- Drive customer onboarding, adoption, engagement, and retention.
- Understand customer goals and ensure successful product/service usage.
- Conduct regular check-ins, business reviews, and success planning.
- Identify risks, resolve issues, and coordinate with internal teams.
- Track customer health, satisfaction, renewals, and expansion opportunities.
- Gather customer feedback and share insights with Product, Sales, and Support teams.
- Maintain accurate customer records and activity in the CRM.
- Identify opportunities for upselling/cross-selling where appropriate.

Preferred candidate profile

- Bachelors degree or equivalent experience.




- 06 months-1 years of experience in customer success, account management, SaaS, or a related field.
- Solid communication, relationship-building, and problem-solving skills.
- Customer-focused and proactive mindset.
- Ability to manage multiple accounts and priorities.
- Experience with CRM/customer-success tools is a plus.
- International client handling exp.

Shift - rotational Location - Chennai

Look for excellent communication

Interested Once can drop CV - [email protected] / (phone hidden)

📌 Customer Success Manager (Chennai)
🏢 Tech Mahindra
📍 Chennai