Customer Success Manager– School Accounts

Department:

Sales & Business Development

Employment Type:

Full-Time

Location:

Noida

Experience:

> 5 Years

1. Role Overview

The customer success manager will be responsible for managing and maintaining relationships with assigned schools on a day to day basis and ensuring smooth execution of all operational and service related activities. The role will act as the primary point of coordination between school and internal teams, ensuring that commitments made to school are delivered effectively, within agreed timelines and scope.
1. Key responsibilities

- Day-to-Day School Account Management
- Manage assigned school accounts and oversee their day-to-day operational requirements.
- Act as the primary point of contact for school representatives for queries, concerns, and service-related requirements.
- Understand school requirements and coordinate with relevant internal teams for timely resolution.
- Contract Renewal & Account Continuity
- Take ownership of the renewal of contracts with assigned schools.
- Maintain regular engagement with schools to ensure continuity of services and timely completion of renewal processes.
- Track contract timelines and initiate renewal discussions well in advance.
- Implementation & Delivery Monitoring
- Coordinate and monitor the implementation/delivery of products and services at schools.
- Ensure that installations are completed properly and within the committed timelines.
- Monitor implementation against the agreed scope of work, timelines, and deliverables .

- Identify implementation gaps and coordinate with internal teams for timely resolution.
- Software Implementation & Training
- Ensure smooth software deployment and implementation at the school.

- Monitor whether teacher training, onboarding, and orientation are being conducted as planned.




- Follow up with relevant teams to ensure that schools receive adequate training and support.

- School Engagement & Events
- Participate in PTMs, school meetings, events, and other engagements wherever the presence of a Customer Success Manager is required.

- Represent the company professionally during school events and engagements.
- Coordinate with internal teams to ensure successful execution of such activities.
- Cross-Functional Coordination

- Work closely with implementation, training, operations, product, support, and other internal teams to ensure seamless service delivery.
- Track pending issues and follow up until closure.

- Maintain proper records of school requirements, issues, implementations, and key account activities.
- Travel & On-Site Support
- Travel to schools whenever required for implementation, meetings, training, events, issue resolution, or other account-related activities.

- Provide on-ground support wherever the school's requirements necessitate the presence of a Customer Success Manager.

3. Key Objective of the Role The primary objective of the Customer Success Manager is to

ensure successful and continuous management of school accounts after onboarding , ensuring that the company's commitments are delivered as agreed, school concerns are resolved promptly, implementations remain on track, and schools receive a smooth and satisfactory experience.

4. Qualification & Experience

- Bachelor's degree in Business Administration, Marketing, Commerce or a related field preferred.
- Prior experience in sales, account management, business development or customer relationship management preferred.
- Experience in a target-driven sales environment will be an advantage.

5. What We Offer

- Competitive salary and performance-based incentives
- Professional development and career-growth opportunities
- Supportive and team-oriented work environment

📌 Customer Success Manager (Noida)
🏢 GrowthEd
📍 Noida