Team: Engineering

Experience: 2 to 4 Years

Location: Mumbai - Andheri East

Reports to: Engineering Manager

Role Overview Supports the deployment, configuration and ongoing technical success of the platform at enterprise customers. Sits at the intersection of engineering, customer success and product, combining hands-on technical work with direct customer interaction.

Not a traditional support role — involves configuring and troubleshooting real integrations, investigating data and platform issues, and carrying customer requirements back into Product and Engineering as explicit technical input.

Key Responsibilities Deployment and onboarding

- Support deployment of the platform for enterprise customers, working alongside senior engineers on complex go- lives.
- Configure integrations, workflows and environment-specific setups, and assist with post-deployment stabilisation.

Customer interaction and requirement gathering

- Act as a day-to-day technical point of contact for assigned customers.
- Understand customer business flows, data needs and system constraints, and translate them into clear technical inputs for Product and Engineering.

Production support (L1 and L2)

- Handle L1 and L2 production support for customer-reported issues, escalating to engineering with well- documented analysis.
- Debug data, integration,



performance and infrastructure issues, and support incident response.

Data, integrations and documentation

- Troubleshoot ETL pipelines and data workflows across APIs, databases and file-based integrations, supporting ingestion, transformation, validation and reconciliation of customer data.
- Create deployment guides, runbooks and internal documentation, and share customer feedback, gaps and edge cases with Product teams.

Qualifications

- 2–4 years in customer-facing technical roles: technical support (L1/L2), deployment, implementation or solutions engineering.
- Working knowledge of Java (Spring Boot) or Python, and of PostgreSQL.
- Understanding of ETL pipelines and data workflows; proficiency with SQL, APIs, and monitoring and logging tools.
- Experience with AWS, GCP or Azure, and familiarity with cloud networking fundamentals.
- Strong troubleshooting and problem-solving skills, and excellent written and verbal communication.

Preferred / General Requirements

- Experience with SaaS, fintech or enterprise platforms.
- Exposure to ERP systems (SAP) or finance and accounting workflows, or to a startup / high-growth environment.v

Skills: pipelines,customer,troubleshooting,etl

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