Customer Success Executive – Architecture & Design

Company: DD+ Architects

Department: Business Development

Employment Type: Full-Time

Experience: 0–2 Years

Location: Chennai

About the Role

DD+ Architects is looking for a Customer Success Executive who will be responsible for creating a smooth and professional experience for our clients throughout their journey with the firm.

The role requires excellent communication, relationship management, coordination, and follow-up skills. The candidate will act as an important communication link between clients and the internal architecture, landscape, and design teams.

Key Responsibilities

- Serve as the primary point of contact for clients after initial engagement.
- Understand client requirements and ensure timely communication.
- Maintain strong and professional relationships with existing and prospective clients.
- Regularly follow up with clients regarding project discussions, meetings, approvals, and deliverables.
- Coordinate between clients and internal design/project teams.
- Schedule client meetings, presentations, discussions, and site visits.
- Keep clients updated on project progress and important developments.
- Address client queries and coordinate with the relevant internal team for resolution.
- Maintain accurate records of client communication, requirements, feedback, and follow-ups.
- Collect client feedback and identify opportunities to improve the client experience.
- Ensure timely follow-up on pending approvals, documents, payments, and project-related requirements.
- Assist the Business Development team in converting enquiries into long-term client relationships.
- Support client retention and encourage repeat business and referrals.
- Prepare regular client status and follow-up reports for management.

Candidate Profile The ideal candidate should be:
- Excellent in verbal and written communication.
- Confident and professional while interacting with clients.
- Pleasant, patient, and solution-oriented.




- Highly organized with strong follow-up skills.
- Good at multitasking and managing multiple clients simultaneously.
- Comfortable communicating through phone calls, WhatsApp, email, and in-person meetings.
- Proactive and responsible in handling client requirements.
- Able to coordinate effectively with multiple internal teams.
- Presentable and professional in a client-facing environment.

Educational Qualification
- Any Bachelor's degree.
- Candidates from BBA, B.Com, MBA, Marketing, Business Management, Architecture, Interior Design, Visual Communication, or related fields may apply.
- Freshers with excellent communication skills are welcome.

Skills Required

Essential Skills

- Client relationship management
- Excellent communication
- Follow-up & coordination
- Problem-solving
- Time management
- Negotiation & interpersonal skills
- MS Office / Google Workspace
- Basic CRM knowledge is an advantage

Preferred Experience Candidates with experience in any of the following industries will have an added advantage:
- Architecture
- Interior Design
- Landscape
- Real Estate
- Construction
- Hospitality
- Premium/Luxury Services
- Customer Relationship Management

Compensation Salary: ₹3 LPA onwards, based on experience and suitability.

Performance Incentives: Additional performance-based incentives may be offered based on company policy and role performance.

Career Growth The successful candidate will have the opportunity to grow into roles such as:

Customer Success Executive → Senior Customer Success Executive → Customer Relationship Manager → Customer Success Manager

Why Join DD+ Architects?

- Work closely with premium architecture and design projects.
- Gain direct exposure to clients and project management.
- Develop strong client relationship and business communication skills.
- Work with experienced architecture and design professionals.
- Opportunity for performance-based growth opportunities.

Pay: ₹100,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Customer Success Executive (T. Nagar)
🏢 DD+ Architects
📍 T. Nagar