Role & responsibilities

- Call Handling: Attend inbound calls from property buyers, sellers, tenants, and owners regarding platform services, plan inquiries, and account updates.

- Outbound Follow-ups: Conduct outbound calls to guide users on listing properties, completing verification, or scheduling callbacks.

- Active Listening & Diagnosis: Understand user concerns over the phone patiently and provide real-time step-by-step solutions.

- First Contact Resolution (FCR): Resolve customer issues on the call to achieve maximum Customer Satisfaction (CSAT) scores.

- Call Logging & CRM: Accurately update call statuses, notes, and resolution details in the CRM software immediately after each call

Preferred candidate profile

- Experience: 03 years in Customer Support, Customer Experience, or Client Relations (Freshers with excellent communication skills are welcome!).

- Location: Must be based in or willing to commute to Bengaluru.

- Language Proficiency: Solid verbal and written English + fluency in Kannada (preferred) or Hindi / Telugu / Tamil.

📌 Customer Service Specialist (Bengaluru)
🏢 NoBroker
📍 Bengaluru