Company Description Saibhang Logitrade is a leading outsourcing services provider helping businesses in the US and Canada focus on core operations while delegating key support functions. The company delivers a wide range of services, including payroll management, accounting, surveillance, customer service, marketing, and social media management.

With a strong commitment to excellence, Saibhang Logitrade drives efficiency, productivity, and business growth for its clients. The team leverages specialized expertise and advanced systems to deliver proactive, responsive, and reliable solutions tailored to each client’s needs. Applicants can expect to join a service-focused organization that values quality, adaptability, and long-term partnerships.

Role Description The Customer Service Representative role is a full time, on-site position based in Sas Nagar. The individual in this role will handle inbound and outbound customer interactions via phone, email, and other channels, ensuring prompt and professional responses to inquiries and issues.

Daily responsibilities include resolving customer concerns, providing accurate information about services, documenting interactions in internal systems, and following established procedures to ensure consistent service quality.



The role also involves collaborating with team members to escalate complex issues, maintaining high levels of customer satisfaction, and contributing feedback to improve processes and customer experience. The representative is expected to adhere to company policies, meet performance targets, and demonstrate a customer-first mindset in all interactions.

Qualifications

- Strong customer-focused skills in Customer Service, Customer Support, and Customer Satisfaction.
- Ability to enhance and manage the overall Customer Experience as a Customer Service Representative.
- Effective verbal and written communication skills in English; additional languages are an advantage.
- Good problem-solving, active listening, and conflict resolution abilities.
- Comfort using computer systems, CRM tools, and basic office software.
- Ability to work on-site in Sas Nagar, manage time effectively, and handle multiple tasks.
- Previous experience in a customer-facing role, contact center, or service environment is preferred.
- High school diploma or equivalent; further education in business, communications, or related fields is beneficial.

📌 Customer Service Representative (Sahibzada Ajit Singh Nagar)
🏢 Saibhang Logitrade
📍 Sahibzada Ajit Singh Nagar