Customer Service and Email Process Intern | Entry Level | Fresher | Customer Support, Email, CRM | Remote

Company: Crossing Infotech

Job Type: Full-time Internship

Work Mode: Virtual / Remote

Location: India

Internship Duration: 1–3 months

Stipend: ₹16,500/month

Application Deadline: 20 September 2026

About the opportunity

Crossing Infotech is offering a Customer Service and Email Process Internship for freshers and entry-level candidates interested in customer communication, email support, query resolution, CRM operations, and customer experience.

This internship provides practical exposure to professional customer-service workflows through email communication, customer query handling, ticket management, follow-ups, documentation, and internal coordination under appropriate guidance.

Key responsibilities

- Respond to customer queries through email and other assigned support channels.
- Understand customer concerns and provide accurate information based on established guidelines.
- Maintain professional and clear communication with customers.
- Record customer interactions and update relevant CRM or support systems.
- Follow standard operating procedures and approved response guidelines.
- Categorize and prioritize customer requests appropriately.
- Escalate complex or unresolved issues to the appropriate team.
- Follow up on pending customer requests within defined timelines.
- Maintain accurate records of customer interactions and resolutions.
- Assist with preparing basic customer-service reports.
- Identify recurring customer questions and communicate observations to the team.
- Coordinate with internal departments when customer issues require additional support.
- Maintain confidentiality of customer and company information.




- Participate in training and feedback sessions.
- Support continuous improvement of customer-service processes.

Who can apply

- Freshers and recent graduates.
- Candidates pursuing or having completed graduation in any discipline.
- Candidates interested in customer service, email support, operations, or customer experience.
- Candidates with basic computer and communication skills.
- Candidates comfortable working in a remote environment.

Required skills

- Good written and verbal English communication.
- Basic computer and internet skills.
- Good email-writing ability.
- Strong listening and understanding skills.
- Patience and a customer-focused approach.
- Good attention to detail.
- Ability to follow instructions and standard procedures.
- Basic documentation and data-entry skills.
- Ability to manage multiple customer requests responsibly.

Preferred skills

- Familiarity with CRM or ticketing systems.
- Knowledge of Microsoft Excel or Google Sheets.
- Basic understanding of customer-support metrics.
- Previous academic or project experience involving customer communication.
- Familiarity with email-support workflows.
- Basic knowledge of customer relationship management.
- Experience using communication and collaboration tools.

What you will learn

- Professional customer-service communication.
- Email support and response management.




- Customer query handling and escalation processes.
- CRM and ticket-management fundamentals.
- Customer interaction documentation.
- Support reporting and operational tracking.
- Customer experience and service-quality practices.
- Professional communication and workplace etiquette.

Ideal candidate profile

We are looking for candidates who are:
- Interested in building a career in customer service or business operations.
- Patient, polite, and professional when communicating with customers.
- Comfortable handling customer questions through written communication.
- Organized and capable of maintaining accurate records.
- Willing to follow established processes and service guidelines.
- Good at understanding problems and identifying appropriate solutions.
- Comfortable working independently in a remote environment.

Why join Crossing Infotech?
- Remote internship opportunity.
- Practical exposure to customer-service and email processes.
- Opportunity to develop professional communication skills.
- Experience with CRM, ticketing, and customer-support workflows.
- Project-based learning suitable for freshers.
- Prospect to develop skills relevant to customer service and operations careers.

Application deadline: 20 September 2026

If you are a fresher interested in customer service, email support, communication, and business operations, this internship provides an opportunity to develop practical customer-support skills through structured training and supervised activities.

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📌 Customer Service and Email Process Intern | Entry Level | Fresher | Customer Support, Email, CRM | Remote (India)
🏢 Crossing Infotech
📍 India