Job DescriptionWe are pleased to invite you to attend the walk-in interview at our Bangalore office, scheduled on 22nd August Saturday between 9:30 AM and 2.00 PM.

NPlease find the venue details below:

NAddress:

NSmartworks Sargod, Bangalore Contact Center

NMarshal Cariappa Road, Shanthala Nagar

NAshok Nagar

nBengaluru, Karnataka – 560025

NWe look forward to meeting you and discussing potential opportunities with our team.

NSalary ranging between INR. 33,000 to 35,000 depending on the experience you hold.

Nwe currently have openings for Customer Service Agents at our contact center for candidates with 1+ years of experience located on Residency Road in Bangalore. We handle a Airline contact center and are seeking candidates with strong communication skills, excellent English speaking skill required for this position.

NAt dnata we offer full range of ground and cargo handling to inflight catering and retail, as well as travel services. We are by your side for the entire travel experience. With our commitment to excellence, the qualities of efficiency, speed, reliability and flexibility have become the hallmarks of our service.

Our deep knowledge stems from the integral role that we play in helping airlines achieve their performance and service quality targets. Providing world class services, we enhance our customer airlines' reputation by projecting an image of efficiency, quality and reliability to their passengers.



We place excellent emphasis on listening to our customers to ensure that we understand and meet all their specific requirements.

NJob Responsibilities:

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- Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
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- Comply with set standards of customer service (e.G. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
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- Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
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- Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
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- Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation;

take initiative to continuously enhance technical skills.

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- Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
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- Be the voice of the brand.
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- Support other departments as required.
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- Adhere to company regulatory requirements such as data protection, data privacy etc
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nShift: Rotational Shift

NTotal Working Days in a week : 5

NImmediate joiners preferred

📌 Customer Service Agent (Bengaluru)
🏢 dnata
📍 Bengaluru