13 Sep
|
Infiniti Mall
|
Mumbai
13 Sep
Infiniti Mall
Mumbai
Role & responsibilities
- Shopper Assistance: Greet visitors, answer general questions, and provide mall directory information or store locations.
- Issue Resolution: Handle customer complaints, lost-and-found inquiries, and emergency coordination with mall security.
- Sales and Services: Manage gift card sales, promotional event information, and loyalty program sign-ups.
- Feedback Collection: Record shopper feedback and report daily footfall or operational issues to the mall management team.
Preferred candidate profile
- Communication: Solid verbal skills to interact politely with diverse crowds.
- Patience and Empathy: Ability to handle frustrated shoppers calmly.
- Education and Experience: High school diploma with 0 to 2 years of face-to-face customer service or retail experience.
- Multitasking: Capability to manage high visitor volumes during peak mall hours
📌 Customer Representative Executive (Mumbai)
🏢 Infiniti Mall
📍 Mumbai