13 Sep
|
NSL Fashion
|
Mumbai
13 Sep
NSL Fashion
Mumbai
Roles and Responsibilities
- Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
- Develop and implement strategies to increase sales revenue by identifying current business opportunities and upselling/cross-selling products/services.
- Collaborate with internal teams (e.g., marketing, operations) to resolve customer issues and improve overall service delivery.
- Analyze customer feedback to identify areas for improvement in our CRM processes and develop action plans to address these gaps.
Desired Candidate Profile
- 1-5 years of experience in a similar role within the telecom industry or related field.
- Strong understanding of CRM management principles, including data analysis, reporting, and automation tools.
- Excellent English language skills (written & spoken) with ability to communicate effectively at all levels.
📌 Customer Relationship Manager (Mumbai)
🏢 NSL Fashion
📍 Mumbai