- Act as the primary point of contact for client communications.
- Ensure timely responses to client queries and requests.
2. Lead Management
- Receive and register enquiries from calls, emails, website, and social media.
- Assign leads to the concerned department.
- Follow up with prospective clients until closure.
- Track lead status and conversion.
3. Proposal & Quotation Coordination
- Coordinate with the engineering team for proposal preparation.
- Send proposals and quotations to clients.
- Follow up for approvals, negotiations, and purchase orders.
- Maintain records of submitted proposals and quotations.
4. Client Communication
- Schedule meetings, presentations, and site visits.
- Prepare meeting agendas and Minutes of Meeting (MOM).
- Coordinate communication between clients and internal teams.
- Ensure prompt resolution of client concerns.
5. Project Coordination
- Track project milestones and deliverables.
- Follow up with engineering and site teams for project updates.
- Inform clients about project progress and significant milestones.
6. Customer Support
- Handle client complaints professionally.
- Coordinate with relevant departments for issue resolution.
- Monitor complaint closure and customer feedback.
- Maintain a complaint and resolution register.
7. Payment & Commercial Follow-up
- Follow up for purchase orders and work orders.
- Coordinate invoice submission.
- Follow up for outstanding payments.
- Maintain payment status records.
8. Reporting
- Prepare Daily Lead Reports.
- Prepare Weekly Follow-up Reports.
- Prepare Monthly Sales & CRM Reports.
- Maintain client visit records.
- Submit management reports and MIS.