At Longefit, we’re redefining the fitness experience. As a premium health and wellness center, we provide personalized services that go beyond workouts — supporting our clients’ long-term fitness and well-being.
Role Overview
We are seeking a proactive and committed Customer Relationship Executive (CRE) to join our studio & Headoffice team. As the first point of contact, you will play a vital role in building strong client relationships and ensuring a seamless customer experience.
Key Responsibilities
- Answer calls from clients who contact us through social media ads, references, or by visiting our website.
- Contact and engage with clients who have submitted inquiries to understand their needs and explain our services.
- Explain EMS training and other add-on services (ice bath, sauna, red light therapy, etc.).
- Provide detailed information about subscription packages and their benefits.
- Follow up with clients until they visit the studio of their choice.
- Provide clear guidance and assistance regarding studio locations.
- Maintain accurate and up-to-date records of customer inquiries and related data in Excel and Google Sheets.
- Report customer trial details and updates to the respective studio team leaders.
- Update and manage all client interactions properly in the CRM software.
10.Undertake any additional duties assigned by management from time to time.
Requirements
- Minimum 1 year of experience in a customer-interacting role
- Excellent verbal & written communication skills
- Fluency in English and Malayalam
- Professional phone & in-person etiquette
- Ability to work independently as well as in a team
- Looking to develop a long-term career within the same company