Job Responsibilities:

- Interfaces with customers through the following initiatives:

o Addresses all queries raised by customers through toll free call and other online platforms and escalates as applicable o Collates key customer data and wishes them on special occasions o Makes random calls to customers to check product satisfaction levels
- Tracks lead generated by social media marketing/ ATL-BTL promotions o Tracks toll free calls o Tracks social media-FB, Insta, Linkedin, You Tube, India mart, Website
- Provides inputs on leads to impact conversion o Verifies leads and creates lead in CRM for the sales team o Share brochure and other content with prospective customer o Allocates specific lead to the appropriate sales person for conversion and communicates the same
- Collates lead data for approval of the state head
- Tracks customer interface through influencer meets, electrician meets:





o Assists in coordination of the meet, if applicable o Collates data generated by these meets and verifies authenticity of the same o Checks customer feedback and updates CRM system
- Takes responsibility for proper distribution of POS materials:

o Assists in inventory management by checking the utilisation o Tracks distribution of POS as per allocation
- Participates in improvement projects involving cross functional collaboration
- Keeps self, updated through continuous learning and critical exposure to contribute to current and future business imperatives
- Performs all such duties required for this role as per the changing business requirements and strategic objectives of the Organisation

📌 Customer Relationship Executive (Guwahati)
🏢 CAMA GROUP
📍 Guwahati