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Customer Service Executive

Job Title: Customer Service ExecutiveDepartment: Customer Support / OperationsExperience: 0–3 YearsJob Type: Full-TimeLocation: [Location]

Job Summary

We are looking for a customer-focused and skilled Customer Service Executive to handle customer queries, provide timely solutions, maintain strong customer relationships, and ensure a high level of customer satisfaction.

Key Responsibilities

- Handle customer queries through phone, email, chat, and other communication channels.- Resolve customer complaints and issues professionally and promptly.- Provide accurate information about products, services, orders, and processes.- Follow up with customers to ensure issues are successfully resolved.- Maintain customer records and update CRM/system information.- Coordinate with internal teams to resolve customer-related issues.- Process requests, complaints, feedback,



and service-related documentation.- Maintain professional communication and a positive customer experience.- Meet assigned customer service, response-time, and satisfaction targets.- Prepare reports and maintain records of customer interactions.

Requirements

- Graduate in any discipline preferred.- Excellent verbal and written communication skills.- Good interpersonal and problem-solving abilities.- Basic computer and MS Office/CRM knowledge.- Customer-oriented attitude and patience.- Ability to work independently as well as in a team.- Freshers can apply.

Key Skills

Customer Handling | Communication | Problem Solving | CRM | Complaint Resolution | Follow-up | MS Office | Teamwork | Time Management

Salary

₹15,000 – ₹30,000 per month, depending on experience, skills, and company standards.

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