- Customer Care Executive cum Admin

Location - Bangalore (on site)

CTC - 3-4 lpa

About Bene Kleed

Bene Kleed is one of India's fast-growing fashion brands focused on trend-first collections, community-led growth, and strong customer experience. We're looking for a proactive and customer-obsessed Customer Care Executive who can build meaningful customer relationships while ensuring smooth CRM and support operations.

Role Overview The Customer Care Executive will be responsible for handling customer interactions across Whats App, Instagram, email, and support channels while ensuring fast resolution, high satisfaction, and robust brand communication.

The role also involves CRM management, customer lifecycle tracking, return reduction, and feedback analysis to improve overall customer experience.

Key Responsibilities

Customer Support & Query Resolution

Handle customer queries across Whats App, Instagram, email, and support platforms Ensure quick first response and fast issue resolution Resolve customer concerns with empathy, ownership, and accuracy Coordinate with logistics and operations teams for issue closure Maintain zero missed customer queries Customer Experience Management

Maintain Bene Kleed's brand tone and customer-first communication Deliver premium and emotionally engaging customer interactions Build strong customer relationships to improve retention and repeat purchases Handle escalations professionally and efficiently Returns, Exchanges & RTO Management





Manage return, exchange, cancellation, and RTO cases Identify avoidable returns and proactively reduce them Ensure accurate issue and reason tagging Coordinate pre-dispatch interventions where required CRM & Customer Lifecycle Management

Maintain customer data hygiene inside CRM tools Support customer segmentation and campaign execution Track repeat customers and re-engagement opportunities Capture customer feedback and insights for retention improvement Reporting & Process Management

Maintain daily support trackers and CRM updates Share recurring customer issue reports with management Identify patterns and suggest operational improvements Follow SOPs and internal communication guidelines strictly Skills Required

Strong communication skills in English & Hindi & Kannada Good written communication and customer handling ability Experience with Whats App CRM/support tools preferred Ability to multitask in a fast-paced environment Strong ownership and problem-solving mindset Basic Excel/Google Sheets knowledge Experience in fashion/e-commerce/customer support preferred Preferred Experience

1–3 years in Customer Support / CRM / E-commerce Support Experience with Shopify, Whats App CRM, or Meta support systems is a plus What We're Looking For

Fast responder High ownership mindset Strong empathy with customers Attention to detail Process-oriented execution Brand-conscious communication

📌 Customer Care Representative Cum Admin (Bengaluru)
🏢 Bene Kleed
📍 Bengaluru