# Urgent Hiring – International Voice Process

Company: Rocky International

Position: International Customer Care Executive – Voice Process

Location: Gurgaon

Work Mode: Work From Office

Hiring: Immediate

Shift: Rotational Shifts

Week Off: Rotational

## Job Summary

Rocky International is hiring candidates for an International Voice Process in Gurgaon. Candidates with relevant international customer service or contact centre voice experience are preferred.

The selected candidates will be responsible for handling customer interactions over voice, understanding customer concerns, providing appropriate resolutions, and maintaining high-quality customer service standards.

## Eligibility & Experience

### Freshers

- B.Tech / UG graduates
- Minimum 6 months of International Customer Care experience
- Relevant international voice/contact centre experience preferred

### Experience

- B.Tech / UG graduates
- Minimum 12 months of International Customer Care experience
- Relevant international voice/contact centre experience preferred

## Salary & Benefits

CL 12

- CTC: ₹3.40 LPA
- In-Hand: ₹21,003 per month
- MIV: ₹3,500

CL 11





- CTC: Up to ₹4.18 LPA
- Up to 30% hike on last CTC
- In-Hand: ₹27,012 per month
- MIV: ₹3,500

## Selection Process

- AMCAT CSVAR – B2 / 62+
- HR Round
- AMCAT Tech Test – 20/50+
- Operations Round
- Voice Versant – 58+

## Key Skills

- Excellent verbal and written English communication
- International customer handling experience
- Strong customer service skills
- Good listening and problem-solving abilities
- Comfortable working in rotational shifts
- Ability to work from office in Gurgaon

## Preferred Candidates

Candidates with relevant International Voice / International Customer Care / Contact Centre experience will be preferred.

Interested and eligible candidates can apply for immediate consideration.

Pay: ₹21,000.00 - ₹30,000.00 per month

Advantages

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Gurugram)
🏢 Believers HR
📍 Gurugram