We are looking for CRM executive who has a strong inclination on CRM. To be the ambassador of the Brand and a key contributor to the client development and sales performance on our Website /n /n 1. ECommerce – CRM operational experience with the ability to re-imagine new ways to improve upon the client promise. /n /n

- Act as a Digital stylist by assisting queries on merchandise for digital users & consumers.

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- Sales driven executive that can interact well with users across digital platforms like Email, Calls, WhatsApp, Web Chat, Social Media and handling direct customer communication .

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- Basic knowledge of CRM platforms like Freshdesk, Helpdesk, Gorgias.

/n /n 5. Proper inventory levels at the backend are maintained and nothing is showing out of stock. /n 6. Ensuring the visual aesthetics online are aligned. /n 7. Always working on making the website more content right and engaging. /n 8.

Competitor

Analysis and staying on trends, competitive market research on both domestic & international markets for product strategy and forecasting. /n 9. Analysis on sales, margins, discounts, and inventory related analysis. /n 10. Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, email & even convert them to purchase. /n 11.

Working with Team on Market Research, Merchandise Planning, Collection Calendar Making, Product launches, Sourcing, Research & Trend forecasting, Visual merchandising, Marketing - Branding & Digital Marketing. /n 12. Understanding of analytical and reporting skills. /n /n

- Data driven who can create reports for queries addressed v/s converted in qty & value.

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- Fashion background is an added advantage. Specially from institutions like NIFT or ISDI.

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- Maintain & develop client relationships through an individual; approach, leveraging also on CRM & Digital tools





/n /n /n Skills /n /n · Business driven /n · Leadership and ability to motivate and influence people /n · Strong customer service mindset /n · Natural ability to welcome our client /n · Confident, enthusiastic and positive /n · Mature and assertive /n · Market and product knowledge/passion /n · Interest in luxury/fashion, art and design /n · Excellent Communication & Interpersonal Skills /n · Passion for human relations & sales /n · Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software. /n · Understanding of commercial awareness. Strong interest in E-commerce and salesmanship. /n · Knowledge of styling and how to put looks together /n · Analytical and proficient in the use of Microsoft Office with strong Excel skills including reporting. /n · 1 to 2 years of merchandising or controlling experience, preferably in an E-commerce setting. /n · Ensure to be up to date in fashion trends and competitors /n · Luxury fashion acumen and knowledge of the desires, needs and expectations of luxury clients across multichannel and multimodal (telephone, live chat, web, social media and email) contact environment. /n · Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software. /n · Ability to work under pressure. /n · Should be flexible, ambitious, competitive, humble, open-minded and a fast learner. /n · You enjoy working in a fast-growing organization, with many different contacts. /n · Creative, enthusiastic with a drive to succeed. /n · Must be detail-oriented and able to manage multiple tasks simultaneously. /n · Prior experience in merchandising, buying, category management along with range development will be added advantage /n /n · Qualification: /n /n

- Bachelor’s Degree in Marketing / Business/Retail Management degree or equivalent is a plus

/n /n /n /n

📌 Customer Care Executive (Gurugram)
🏢 Outhouse jewellery
📍 Gurugram