Manage incoming phone calls in a professional and timely manner.
- Attend to queries related to tests, reports, and other services.
- Provide accurate, valid, and complete information using the appropriate methods and tools.
- Handle customer complaints; offer suitable solutions and alternatives within specified timeframes and follow up to ensure resolution.
- Maintain a calm and composed demeanour when dealing with stressed or upset clients/patients.
- Demonstrate a positive, empathetic, and professional attitude towards customers at all times.
- Acknowledge and resolve customer queries effectively.
- Communicate and coordinate with colleagues as necessary to ensure smooth service delivery.
- Maintain all customer care documentation and formats in as per the guidelines • Ensure high levels of client/patient satisfaction and deliver qualified customer support.
📌 Customer Care Executive (New Delhi)
🏢 CRL diagnostics
📍 New Delhi
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