Job Profile | Noida (Sector 127) | Freshers & Experienced Welcome

Interested Candidates may call or Watsapp Directly with HR Ms. Aditi Anand -(phone hidden)

Role Overview-

We are hiring Customer Care Executives for an Inbound Voice Process that combines customer query resolution with revenue-generating upsell opportunities. This is an excellent opportunity for individuals who enjoy customer interaction and want to build a career that blends service excellence with sales acumen, in a professional, fast-paced environment.

As a Customer Care Executive, you will handle inbound customer calls, resolve queries effectively, and identify and convert relevant upsell/cross-sell opportunities during customer interactions to enhance customer value and drive additional revenue.

- Key Responsibilities Handle inbound customer calls and provide prompt, effective resolutions to queries and concerns.

- Identify customer needs during calls and proactively pitch relevant upsell and cross-sell offers, add-ons, or upgrades.
- Achieve assigned upsell/revenue targets alongside query resolution and customer satisfaction goals.
- Maintain a positive, empathetic, and consultative approach that balances service quality with sales conversion.




- Follow call handling scripts and pitch guidelines for both service and upsell conversations.
- Accurately document customer interactions, resolutions, and upsell outcomes in the system.

- Ensure high customer satisfaction and follow up on unresolved queries or pending upsell conversions.
- Stay updated on product/service offerings to pitch the most relevant upsell options to customers.

Eligibility Criteria

- Graduates (Freshers welcome).
- Good communication skills in Hindi and/or English.
- Open to both freshers and experienced candidates.
- Comfortable with a consultative, target-driven approach involving both service and upsell conversations

Note: Candidates from BTech, BCA, BPharma, LLB, or any undergraduate (non-graduate) background will not be considered Salary & Perks

- Freshers: Up to 17,500/month in-hand
- Experienced: Up to 21,000/month in-hand
- Attractive performance-based incentives, including upsell/conversion incentives
- Joining bonus available

Free Pick & Drop Shuttle Service From

- Sector 59 Metro Station
- Sector 52 Metro Station
- Golf Course Metro Station
- Sector 37 Botanical Garden Bus Stand
- Okhla Bird Sanctuary Metro Station

Working Days 6 days a week, with 1 rotational weekly off

📌 Customer Care Executive II Inbound & Upsell Proces II CTC upto 2.5 LPA (Noida)
🏢 THR Consultants
📍 Noida