We are seeking an enthusiastic Customer Care Executive to manage inbound calls, handle daily account logging, and actively drive sales by recommending products to customers. This role offers a competitive base salary plus an attractive incentive structure for every order upsold or generated.
Key Responsibilities
- Customer Support: Answer incoming customer calls promptly, address queries, resolve issues, and ensure a high level of customer satisfaction.
- Order Generation & Sales: Actively suggest products and upsell during customer calls to increase overall order volume and earn performance-based incentives.
- Account Management: Track, verify, and maintain accurate daily financial accounts and transaction records related to customer orders.
- Record Keeping: Update customer interactions, order details, and account logs systematically in the database.
Requirements & Qualifications
- Language Proficiency: Must be fluent in Kannada, English, and Hindi (spoken and understood).
- Communication Skills: Excellent verbal communication, active listening, and a polite phone etiquette.
- Experience: Open to both Freshers (0 years) and candidates with prior experience in customer support or telecalling.
- Basic Mathematics & Computer Skills: Strong attention to detail for managing daily accounts and entering data accurately.
- Sales Orientation: Driven to meet targets and maximize earning potential through performance incentives.
Compensation & Perks
- Fixed Monthly Salary (commensurate with experience)
- Performance-Based Sales Incentives (uncapped earning potential)
- Training provided for freshers
Pay: ₹18,000.00 per month
Benefits
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
Work Location: In person
📌 Customer Care Executive (Bengaluru)
🏢 Malabar Heritage
📍 Bengaluru
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