- Handle Inbound Chats for customer service
- Coordinating with Operations and other support functions for any help related to chats
- Follow the guidelines set out for chat handling
- Processing tasks assigned as per defined process SLA and providing resolutions within the timelines.
- Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence
- Understanding client requirements and resolving queries through chats.
- Adhering to company compliances and policies
Skills required:
- Fluent and Good / Great command on grammatically correct 'Written" and spoken English.
Years of experience needed: 0 to 5 yrs in Customer Service and Collections for L1 and L2.
Graduate freshers and Experience can apply
- Versant score of 70 + at hiring stage.
- Typing speed of 35 wpm with accuracy of 90% +
- 6 Days Working 1 Rotational Week Off.
- Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrences.
- Good Analytical, logical, and reasoning skills are a must
- Must have basic skills with usage of MS word and MS excel
- Must be able to handle stress and work under pressure of SLAs
To Apply Call/Whatsapp : (phone hidden) Job Types: Full-time, Permanent