Customer Care Executive

Department: Customer Support / Customer Service

Employment Type: Full time

Working Days: 6 Days a Week

Working Hours: 10:00 AM – 7:00 PM

Lunch Break: 1 Hour

Weekly Off: 1 Day

Job Summary

We are looking for a Customer Care Executive who can professionally handle customer queries, provide timely updates, resolve concerns, and maintain strong communication with customers throughout their interaction with the company.

The ideal candidate should have good communication skills, patience, a customer-focused attitude, and strong follow-up abilities.

Key Responsibilities

- Handle incoming customer calls, WhatsApp messages, emails, and other enquiries.
- Respond to customer queries professionally and within the required turnaround time.
- Provide customers with accurate information regarding products, orders, payments, dispatches, and delivery status.
- Coordinate with internal departments for customer requirements and updates.
- Follow up on pending customer queries and ensure proper closure.
- Handle customer complaints calmly and work toward appropriate resolution.
- Maintain proper records of customer conversations, complaints, and follow-ups.
- Update customer information and interaction status in the company's CRM/software.
- Escalate unresolved or critical customer issues to the appropriate department or senior management.
- Follow up with customers for feedback wherever required.
- Maintain professional communication and protect confidential customer/company information.
- Prepare daily reports of customer enquiries, pending issues, resolved cases, and follow-ups.

Skills Required
- Good verbal and written communication skills.




- Professional telephone and WhatsApp communication etiquette.
- Good command of Hindi and English.
- Basic computer knowledge, including MS Excel, email, and internet applications.
- Ability to learn and operate CRM/task-management software.
- Solid follow-up and coordination skills.
- Patient and polite approach when dealing with difficult customers.
- Ability to multitask and manage multiple customer queries.
- Good problem-solving skills and attention to detail.

Qualification & Experience
- Qualification: Graduate preferred.
- Experience: Freshers as well as candidates with customer service/customer care experience may apply.
- Previous experience in customer support, telecalling, CRM, order management, or a similar role will be an advantage.

Working Conditions
- Timing: 10:00 AM to 7:00 PM
- Working Days: 6 days per week
- Lunch Break: 1 hour
- Job Type: Full-time, office-based

How to Apply Please apply only if you genuinely believe your profile matches the mentioned requirements and you are seriously interested in the position.

To apply, please send the following details to our

HR team on WhatsApp at +91 90567 85212:

- Your current location
- Total relevant experience
- Current salary (CTC)
- Expected salary
- Notice period / joining availability
- Preferred time for call or office visit/interview
- LinkedIn link

Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Health insurance

Education:
- Master's (Required)

Experience:
- Sales: 2 years (Preferred)
- Business development: 3 years (Required)
- B2B sales: 3 years (Required)

Work Location: In person

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