Job Summary

We are looking for a customer-focused and proactive Customer Service Executive to join our logistics team. The candidate will be responsible for handling customer queries, coordinating shipments, providing delivery updates, resolving complaints, and ensuring a smooth customer experience throughout the logistics process.

Key Responsibilities

- Handle customer inquiries through phone, email, WhatsApp, and other communication channels.

- Coordinate with operations, warehouse, transportation, and delivery teams regarding shipments.

- Provide customers with accurate shipment status, tracking information, and estimated delivery timelines.

- Monitor shipments and proactively communicate delays, exceptions, or delivery issues.





- Resolve customer complaints and service-related issues professionally and within agreed timelines.

- Coordinate with delivery teams for pending, failed, delayed, or re-attempt shipments.

- Maintain accurate records of customer interactions, complaints, and resolutions.

- Prepare daily/weekly reports related to shipments, customer complaints, deliveries, and service performance.

- Follow up with customers regarding delivery confirmations, PODs, returns, and other shipment requirements.

- Esc

Pay: ₹15,000.00 - ₹25,000.53 per month

Advantages

- Food provided

- Internet reimbursement

Work Location: In person

📌 CS Executive (Noida)
🏢 Henko Logistics India
📍 Noida