- Responsible for processing booking forms, documentation, cheques, and related paperwork.
- Connect with customers for timely collection of dues as per construction milestones.
- Assist customers with flat allotment, stamp duty payment, registration, and related formalities.
- Maintain and update customer details in MIS and CRM software on a daily basis.
- Coordinate with customers and address their queries and concerns promptly.
Preferred Candidate Profile:
- 2 - 5 years of relevant experience in Real Estate Customer Service/CRM.
- Valuable knowledge of MS Excel and other Microsoft Office applications.
- Ability to manage customers throughout the journey, from booking to possession.
- Strong understanding of customer concerns with an empathetic and solution-oriented approach.
- Proactive in taking initiatives to improve overall CRM processes.
Candidates from relevant Real Estate experience will be considered. Immediate or early joiners will be preferred.