About the Role: We are looking for a Proactive and customer-focused CRM & Online sales Executive to manage customer interaction and drive online conversations.
Key Responsibilities
- Handle customer queries on WhatsApp & Instagram.
- Follow up on abandoned carts and convert leads into sales.
- Confirm COD orders before dispatch.
- Track payments and update order status.
- Coordinate returns, alterations, and customer requests.
- Prepare basic sales and customer interaction reports.
Requirements
- Positive communication skills (English & Hindi).
- Experience in customer handling and online sales.
- Familiarity with WhatsApp/Instagram customer support.
- Organized, responsive, and sales-oriented mindset.
Preferred
- Experience in Fashion, Luxury Brands, D2C, or Shopify.
- Ability to manage multiple customer conversations efficiently.